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If you’re ready to take on a fresh challenge, grow your career and contribute to making the world a safer place, Raytheon Technologies is ready to help you achieve your goals. Join our team and get the opportunity and support to find purpose, thrive and succeed.

Enterprise Systems Expert (ServiceNow)

Macquarie Park, Australia, Brisbane, Australia


How do you protect against those with bad intentions? You create innovative technical processing solutions and collaborate with some of the finest talent in the IT field. Whether you’re an Information Systems Technologist or an Encryption Strategy Expert, at Raytheon Technologies you’ll grow a varied and rewarding career. And you’ll be supported with a comprehensive and competitive benefits package that promotes work/life balance. If you’re ready to take on today’s big challenges, discover a world of opportunity at Raytheon Technologies.

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  • Make your mark with a Defence Contractor committed to driving strategic growth
  • Tailored career & development opportunities
  • Based in Macquarie Park, NSW or Murarrie, QLD
Reporting to the Capability Delivery Lead, the Enterprise Systems Expert (ServiceNow) will be a self-starter, effective collaborator and provide deep technical expertise in the ServiceNow Platform. You will bring to the role enthusiasm for product development and Continuous Improvement that drives business value through the utilisation of ServiceNow. You will be responsible for managing a small ServiceNow team that performs day-to-day administrative tasks, makes on-going improvements and the delivery of enhancements.

Key Responsibilities:
  • Provides expert level knowledge of the ServiceNow Platform to enable efficient and effective operation of the ServiceNow Platform including advises on application security, licensing, upgrades, backups, and disaster recovery needs.
  • Plans and drives scoping, requirements definition and prioritisation activities utilising an Agile Framework. Responsible for understanding client requirements and designing appropriate solutions to deliver agreed outcomes.
  • Collaborates with technical teams to define, build and test complex system integrations and recommends improvements to processes and tools.
  • Maintains procedures and documentation for applications support and ensures that all requests for support are dealt with according to set standards and procedures.
Skills, Experience and Qualifications:
  • Demonstrated experience making improvements to processes and systems to enhance performance of the work area with a minimum of four (8) years’ prior relevant experience.
  • Advanced skills in translating business concepts into creative technically solutions.
  • Advanced understanding and proven ability with ServiceNow, Web services, ServiceNow Designer and ServiceNow features.
  • Experience managing major/complex projects, involving delegation of work and review of others' work products.
  • Demonstrates confidence and leadership as a member of project teams in a cross-functional and/or matrix environment.
  • ServiceNow Certifications.
Must be eligible to obtain and maintain a Defence Clearance as needed. Eligibility can be found at

If you are looking for a challenging and rewarding career we encourage you to click on the apply button below or contact us at

Business Unit Profile
Raytheon Australia is a trusted partner in delivering systems integration and mission support solutions to our customers. As one of the most reputable high technology companies in the world, Raytheon delivers innovative solutions to protect, defend and secure.

Relocation Eligible

Ability to Telecommute
No telecommuting

Clearance Type
Negative Vetting 1


Type Of Job
Full Time

Work Location
Australia - New South Wales
Macquarie Park
Australia - Queensland

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Success Profile

What does it take to be successful at Raytheon Technologies? Check out these traits to see if you have the right mix.

  • Adaptable
  • Communicator
  • Leadership
  • Proactive
  • Team player
  • Focused

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Luke is a Global Business Services IT Intern on the Integrated Logistics Support Finance team. He’s working on redesigning a dashboard that Raytheon Technologies financial analysts use to track the metrics, progress, and critical components that are used for all products manufactured in Andover, Massachusetts.


  • 401(k) / Retirement Plans

    Employer Matching, if you elect to enroll company matches up to 3%.

  • Work / Life Balance

    Raytheon Technologies supports a variety of flexible work arrangements including compressed work weeks, flextime, job sharing, 9/80, reduced hours and telecommuting.

  • Career Development

    At Raytheon Technologies, we foster an inclusive culture of professional development. We support a variety of developmental opportunities including: Mentoring programs, Skills Development, Leadership Development, Rotational job assignments, and Continuous Improvement, all of which contribute to advancement of our employee’s capabilities.

  • Paid Time Off

    Accrue paid time off monthly. Receive 10-12 holidays per year with some locations shutting down the week between Christmas and New Year’s Day.

  • Relocation Assistance

    Select technical positions are eligible for relocation packages. See specific job description for eligibility requirements.

  • Parental Leave

    Raytheon Technologies offers all eligible employees up to three weeks paid parental leave for the birth or adoption of a child (separate from paid maternity leave or Family & Medical Leave Act).

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